TRAXXSupport(tm) is a powerful and flexible application for tracking and supporting a customer-user database for Technical Support, Help Desk, or Product Defect Tracking. Administration: Queues; Remote-Host Communication; Database Replication; Unltd. User-Defined Screens (Multi-level, Calculations, Defaults, Auto population, Custom Look-up Tables, Browsers/Menus, Resequencing of Cursor, Alpha, Numerica Fields, Data, Monetary Fields); Fax Integration; 4GL/Informix; Auto-Fill Fields; and much more. Users: Dynamically-Defined Key Word Searches on Long Text; 256 lines/Problem; 256 lines/Resolution; Notification Alerts; Callback Management; Action Items Reminders; Multiple, Partial-Field Queries (Relational Operators, Wild Card); Account Remarks 256 lines; Call Notes-256 lines; etc. Managers: Escalation Alerts; Call Metrics Reporting; Contracts Mgmt.; Response Management (Scripting-Intelligent, Logical, Branching).
John E. Schofield
TRITECH Information Systems 19672 Stevens Creek Blvd. Suite 192 Cupertino, CA 95014 USA 408-252-5441 fax:408-252-5442